Privacy Policy

Last Updated: 16/04/2026

Prime Years Companion Agency (“we”, “our”, “us”) respects your privacy and is committed to protecting your personal data. This privacy notice explains how we collect and process your data when you visit our website, submit an enquiry, or interact with our services.

1. Information We Collect

When you contact us via our website or book an assessment call, we may collect:

Your name, email address, and phone number.
Information you provide about your loved one's situation.
Automated, anonymised technical data (via cookies or Plausible analytics) such as browser type and basic usage metrics.

2. How We Use Your Data

We process your data to:

Respond to your enquiries and provide customer support.
Schedule and manage your Free Assessment Call.
Send necessary administrative or service updates.
Improve our website based on anonymized usage metrics.

3. Data Security and Storage

Your data is stored securely using cloud infrastructure providers (like Supabase and Calendly) that are compliant with modern data protection standards. We have protocols in place to prevent accidental loss, unauthorized access, or disclosure of your personal data.

4. Your Rights

Under the UK GDPR, you have the right to request access, correction, or deletion of your personal data. You can also withdraw consent for us to hold your data at any time.

5. Contact

If you have questions about this privacy notice, please contact us at info@primeyearscompanions.co.uk.